Knowledge base

Become a member (1)

Opening a personal account (24)

• Step-by-step account opening at UniCredit
• Which Belgian residence cards do we accept for creating an account on Belgian market??
• How do I log in if I already have an account?

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My Account (2)

Personal Account & Membership (40)

• What does Light membership include?
• How much does Light membership cost?
• What is a primary account?

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Business Account & Membership (6)

• Business. How can I revoke my contract?
• Business. How much notice do I have to give if I want to end my contract?
• Business. How do I add an additional account?

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Account closure (1)

Account closure (4)

• How can I close my primary account?
• How do I close savings or additional account?
• Can I close my current account if I have a negative balance?

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Settings (2)

Settings - Personal Account (23)

• How do I change my app passcode?
• I've forgotten my passcode. What can I do?
• Where can I check my e-mail address?

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Settings - Business Account (5)

• Professional. Where can I check my e-mail address?
• Professional. Where can I change my phone number?
• Professional. How do I change my correspondence address?

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Cards (2)

Cards

Debit Card (61)

• Which cards do we offer?
• Where can I see the PIN for my card?
• Why I don't see the "Show pin" option while I click on the digital card?

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Credit Card (12)

• The amount that I repaid for my UniCredit Credit Card expenditures is different from the amount that was stated on the Credit Card statement. How come?
• What if I have a positive credit balance at the end of the month?
• I would like to see my credit card statement in the app.

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Loans and Overdrafts (2)

Credits - Personal Account (28)

• My loan repayment was repaid only partially since there were no enough funds on my current account.
• When and how do I pay my installments?
• How can I check the remaining amount to repay on my loan?

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Credits - Business Account (15)

• Can I apply for a mortgage with UniCredit?
• Business. I've bought a company that has a loan at UniCredit. What should I do now?
• When will UniCredit take my repayment from my account?

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Savings (3)

Term Deposit (33)

• What term deposits do we offer?
• How much do I need to top up to open a term deposit?
• If the deposit is matured or closed where the money goes?

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Regulated Savings Account (27)

• How can I open a new savings account?
• Is there a minimum amount I can transfer into my savings account?
• Where can I see how much fidelity premium can I acquire?

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Business Savings (9)

• Business. Can I open a term deposit as a professional?
• Business. What is my daily interest rate on savings account?
• Business. How do I close my savings account?

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Starting with the application (1)

Starting with UniCredit Application (3)

• How to add funds to my UniCredit account?
• How to make a bank transfer from UniCredit?
• How to open a Savings Account?

Logging into your account on the website (1)

Logging into your UniCredit account on the website (8)

• How can I change the language when I want to login to my account on the web version?
• How can I log in to the website application?
• Can I perform exactly the same actions on the web version of the UniCredit application as in the mobile application?

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Currencies and Exchange Rates (1)

Currencies and Exchange Rates (14)

• How can I exchange currencies in the application?
• What is the maximum amount I can exchange?
• Can I exchange currency at night?

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Data protection/GDPR (1)

Data protection/GDPR (6)

• Who is managing my personal data?
• Where is my data processed?
• How long do you store my data for?

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Transfers (2)

Payments and nomey transfers

All Transfers (53)

• How do I make a new transfer?
• What currencies can I transfer?
• How to add new recipient to transfers?

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Business Multisignature (14)

• What is multisignature?
• How does multisignature work?
• What exchange rate does UniCredit use for transactions with a multisignature?

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General (1)

General (11)

• In which languages does UniCredit provide support?
• I need help. What can I do?
• How to change banks?

View all 11